Before you buy SONY read this!
rider11111 -- Thu, 10/18/2007 - 19:01
I am a long time SONY owner, I have have had SONY tvs all my life and im 52 so I have a lot of them. I bough my dream TV this year a 50 inch SXRD HD 1080 in 1080 out. I bought it from SONY so It would come stright from them to my house and not be handled as much. and payed much more to get it from them then I would have if I would of got it at a local store. The TV came not working out of the box, The HDMI would not work at all, so I called SONY and they said I would have to have a service call from a SONY service, so they could see if it was really not working. So they came to my home and said it was not working right but they needed to take it to the shop to see what it was. 7 weeks later and two new HDMI boards I get my TV back. Now I have a used TV that I payed RETAIL for. So I still want my money back or another TV as I have been telling them from the day I got the TV. I made to many calls to count and many times on the phone for more them 2 HOURS at a time. I went through all the steps and all the levels of SONY trying to get my money back or a new TV with no help at all, all they kept saying is the tv only has 30 day guarante, and I keep telling them it was in the shop for 7 weeks and they would not let me send it back. I called the executive review board at SONY and after hearing my case on the phone the pres. said I did not need to put in writing I should have gotten my money back and he would check everything out and get back to me. Never happened and I called them back 4 times and they have done nothing. You may want to think twice about buying SONY the customer service is GONE and the product is not what it used to be. I wont be buying SONY again after this.....Greg
I'm very sorry you've had this experience. The Sony TVs I've reviewed have all performed very well, and I've never run into such a problem. Your story reinforces my preference to buy from a local retailer who can handle warranty issues directly.
I agree that, based on your experience, Sony's customer service isn't what it should be. But don't condemn their TVs outright; I believe this is an isolated case of a unit failure, to which all products are occasionally susceptible.
Scott Wilkinson
Video Editor
The Perfect Vision
Hello Scott
Yes the tv is amazing and after the HDMI boards being bad out of the box and SONY giving me no help I was very upset with SONY, And your right the TV is one of the best I have seen and I should have just got it from a local dealer it would have been cheeper, if I would have I could got a 60" screen for what I payed to get this 50" from SONY. Well Live and learn.
Rider11111
Your spelling is awful.
In contrast, until recently I had never owned a Sony TV. I always wanted to however as the TV/Video lecturer @ Cable & Wireless Training College, Porthcurno, UK, told me Sony Monitors were THE reference standard, used in Satellite Earth Stations and TV studios, around the World!
OK, that was back in 1976 when I heard that, and it stuck with me all these years. TV's were all analogue back then and NICAM was new.
Techology has moved on, with LCD, Digital, 1080i, HDMI, and Surround Sound.
I was going to buy a 32" Samsumg LCD Series 5 TV.
That is until I saw this new Sony Bravia KLV-32BX300, with 2 Year Sony Warranty, for Php29,900.
Here was a Sony TV, with a great specification, for the price, and excellent picture quality.
It did not have as many HDMI inputs, and no HDMI out, but had PC and USB. May not have matched up to the Samsung Series 5, in terms of full 1080i Specification? However, it was a 'Sony', and quite a bit lower in price, and that 2 Year Warranty, clinched it, for me.
4 days later however, it stopped working! Would not come out of 'Standby' mode, with the 'remote', or the button on the side! Disconecting the power did not help.
I contacted Abensons, whom I had bought it from, by phone and e-mail. I also registered on-line with Sony Philippines, and reported the fault. I said it was my 1st Sony TV product, and might be my last, and perhaps should have stuck to Samsung?
Sony Service came to my house, confiqmed the problem, took the back off, checked the connections etc. Declared that the unit had to be picked up and taken in to Sony Service.
Feedback from Sony Service was that it was a 'software' problem, not hardware related. This KLV-32BX300 was a new model, and they did not have the software to fix it, and would have to obtain from Singapore?
I e-mailed ABENSON INC. about this, advising them I bouit this TV for my brothes visit on 11th March.
Got a reply from Abenson, advsing me that a new 'replacement' Sony TV had been authorized. I picked up on 10th March. Got no complaints if Service from Abenson/Sonx ph continues like this for 2 years?
Post new comment