Warning about Holm Acoustics (USA Distributor)

MadFloyd -- Wed, 02/02/2011 - 15:26

I was very intrigued by Robert E. Greene's article on the Holm Acoustics DRPre1 and the subsequent year end award it received in TAS.
I ended up ordering one at the end of last year with the USA distributor. The order was supposed to take a month.
I'm sad to say that it appears I have lost my money. Holm says they do not have an order on my behalf and the distributor has vanished. The link to the USA distributor remains active on Holm's site.
I just want to warn everyone as this was a very expensive unit.

Thomas Holm -- Thu, 02/03/2011 - 07:47

This is most unfortunate, and needs to be resolved effectively. Please send a e-mail to: info [at] holmacoustics [dot] com if you have similar experience. We at HOLM acoustics will do all we can to help customers of our US distributor, getting refunds from Kelly Audio Technologies or equiptment in the case we can confirm your order.

Kind regards,
Thomas Holm
President - HOLM acoustics

Thomas Holm -- Wed, 03/23/2011 - 14:07

It seems we now have all customer issues regarding our former US distributor solved. We are in the process setting up new US distribution. A thanks goes to all the good people who has helped us make things happen on US territory.

Kind regards,
Thomas Holm
President - HOLM acoustics

Steven Stone -- Wed, 03/23/2011 - 16:06

I'm glad you were able to make all the customers caught in the crossfire whole.

Customer support is what separates true high-end companies from the poseurs...

Steven Stone
Contributor to The Absolute Sound, EnjoytheMusic.com, Vintage Guitar Magazine, and other fine publications

Nicholas.Bedworth -- Thu, 04/14/2011 - 12:46

Any word on their new distibutor for the US market?

Nicholas Bedworth
DigitalDirect Media Services, LLC Text/voice 1.808.372.2883 (GMT -10) nicholas [dot] bedworth [at] digitaldirect [dot] com (nicholas.bedworth@digitaldi)