The "Read Online" option is not working

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default -- Sat, 04/11/2009 - 01:16

It directs you to a mostly blank webpage that is unresponsive - this is the case for both the current issue and previous issues.
Thanks

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Dave (not verified) -- Sat, 04/11/2009 - 01:27

The "Read Online" option is not working.  It directs you to a mostly blank webpage that is unresponsive - this is the case for both the current issue and previous issues.  I have tried the link over the last ~24 hours, don't know for how long before that the problem has existed.  BTW I tried both Firefox and IE so most likely not a browser compatibility problem.

Thanks

Tom Martin -- Sat, 04/11/2009 - 10:16

Dave -- are you trying to read Playback? I just tried the latest issue and a few others and they work (on my system with my ISP blah blah blah). Are you linking from the email or the AVGuide site?

 If not Playback, can you give us a little more info on which link might be broken?

 

Thanks and sorry for the problem.

CEO and Editorial Director, Nextscreen LLC

Dave (not verified) -- Sat, 04/11/2009 - 18:28

Hi Tom.  Yes, I'm trying to read Playback - I tried the links in the email (both the "Read Magazine" and "Read Article" links) and the "Read Online" link on the following webpage: http://www.avguide.com/playbackmag/playback-magazine-may-2009
They all take me to URL http://playback.avguide.com/issue/19 which then looks like this:
[IMG]http://i288.photobucket.com/albums/ll161/dlazoff/playback.jpg[/IMG]
FYI I've been a subscriber since the Perfect Vision days - maybe the problem is with my computer? (It's a Windows machine after all :)

Thanks in advance
Dave

admin -- Sat, 04/11/2009 - 18:38

You probably need to download (or update) Adobe Flash. You can get it here.

Dave (not verified) -- Sat, 04/11/2009 - 18:59

I decided to go ahead and get the pdf - unfortunately that is not working either (for me at least).  After paying for the current issue I got a screen with a download button - when the button is clicked an HTML page is downloaded (rather than a pdf file).  The contents of the HTML page is a single URL of a pdf file.  When I tried to access that URL I get a username/password challenge.  Looks like a web-programming error somewhere, I would guess.
If possible would be great if at least in the meantime you could email me the Samsung LCD review - I'm seriously considering pulling the trigger on it any day now, but would like to see the review first.
Thanks!
Dave

Rob Grady -- Sun, 04/12/2009 - 20:09

Dave,
Can you provide some information about your system to help troubleshoot? Specifically what operating system and browser versions are you using?

DrGlitch (not verified) -- Wed, 04/22/2009 - 01:46

I sometimes have the same issue trying to read Playback.  I'm using Firefox - Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10.4; en-US; rv:1.9.0.8) Gecko/2009032608 Firefox/3.0.8
The web reader occasionally does not load properly making it nearly impossible to navigate.
Sometimes it is unbearably slow clicking through to a page or article.  The slow turning of page animations are time wasters.
Other times it is merely adequate.
I miss the old Perfect Vision ability to download as a pdf.
 
 

Tom Martin -- Wed, 04/22/2009 - 08:23

No need to miss pdfs.
 
pdfs for Playback (and TAS and HiFi +) are available for purchase, either individually or via subscription. Here is the link for Playback:
 
http://www.avguide.com/magarchive/playbackmag/2009
 
You can also go there by clicking on the "Read Mags" link at the top center of each page on AVGuide.
 
Thanks.

CEO and Editorial Director, Nextscreen LLC

Visitor (not verified) -- Tue, 04/28/2009 - 04:25

It directs you to a mostly <a href=http://endxsoftware.com>blank</a> webpage that is unresponsive - this is the case for both the current issue and previous issues.
Thanks

Rob Grady -- Tue, 04/28/2009 - 08:34

All of our systems appear to be directing to the correct location. I suspect that if your system is taking you to the 'endxsoftware.com' site you may have a virus or some malware infecting your computer.

Tom Martin -- Tue, 04/28/2009 - 08:16

When you say "it" are you referring to the link to pdfs or something else? We've tested the pdf link and it works on many systems (all of our test systems).
 
Thanks.

CEO and Editorial Director, Nextscreen LLC

concerned too (not verified) -- Tue, 07/14/2009 - 19:32
  1. I can't read playback either or winding road.  I just gave up. 
  2.  
    I used to be able to read winding road over a year ago.  Now... blank pages.  I wrote about this before and was told to update my browser.  Now,  I have a 07 machine, built in Oct 06, IE6, XT service pack2.  I can't even read forum posts that go beyond one page in length, there is no page two, three, four link anywhere.
  1.  
     
  2. I own two consumer driven web companies and I make sure all my page renderings are compatible to old versions of IE, etc.  You must keep old machines on hand for this.  Most consumers don't update browers.  I wonder how many others are like me? 
  3. Your web developer should widen his/her design eyes and realize consumer realities.  You must test across all possible viewing scenarios.  Plus the font sizes are way to small on this site, but that's another story. 
  4. I assume you are losing a minimum of 25% of potential viewers on Playback and Winding Road.
     
  5. CEO
  6. 2 fintech cos.
     

 
 
 

concerned too (not verified) -- Tue, 07/14/2009 - 19:34
  1. I can't read playback either or winding road.  I just gave up. 
  2.  
  3. I used to be able to read winding road over a year ago.  Now... blank pages.  I wrote about this before and was told to update my browser.  Now,  I have a 07 machine, built in Oct 06, IE6, XT service pack2.  I can't even read forum posts that go beyond one page in length, there is no page two, three, four link anywhere.
  4.  
     
  5. I own two consumer driven web companies and I make sure all my page renderings are compatible to old versions of IE, etc.  You must keep old machines on hand for this.  Most consumers don't update browers.  I wonder how many others are like me? 
  6. Your web developer should widen his/her design eyes and realize consumer realities.  You must test across all possible viewing scenarios.  Plus the font sizes are way to small on this site, but that's another story. 
  7. I assume you are losing a minimum of 25% of potential viewers on Playback and Winding Road.
     
  8. CEO
  9. 2 fintech cos.
     

 
 
 

concerned too (not verified) -- Tue, 07/14/2009 - 19:37
  1. I can't even see this post::::::
  2.  
  3.  
  4. I can't read playback either or winding road.  I just gave up. 
  5.  
  6. I used to be able to read winding road over a year ago.  Now... blank pages.  I wrote about this before and was told to update my browser.  Now,  I have a 07 machine, built in Oct 06, IE6, XT service pack2.  I can't even read forum posts that go beyond one page in length, there is no page two, three, four link anywhere.
  7.  
     
  8. I own two consumer driven web companies and I make sure all my page renderings are compatible to old versions of IE, etc.  You must keep old machines on hand for this.  Most consumers don't update browers.  I wonder how many others are like me? 
  9. Your web developer should widen his/her design eyes and realize consumer realities.  You must test across all possible viewing scenarios.  Plus the font sizes are way to small on this site, but that's another story. 
  10. I assume you are losing a minimum of 25% of potential viewers on Playback and Winding Road.
     
  11. CEO
  12. 2 fintech cos.
     

Rob Grady -- Thu, 07/16/2009 - 19:24

Thanks for submitting your comments and feedback.  We welcome and need feedback from our users to make the site better. As you correctly commented, testing across browsers is critical in ensuring we provide a good experience and with AVGuide.com we've tried to find a good balance between moving forward and supporting legacy browsers such as IE6.

WindingRoad is currently displayed in Flash so I suspect you may have a Flash plug-in problem if you're not able to read the magazine. Since Flash displays uniformly across browsers (relatively) it sounds like Flash Issue. You may want to ensure that the browser has not blocked flash or that you're running the latest version. 
We've not heard of pagination problems but we'll definitely take a look into the problem. Let me thank you again for bringing these issues forward. While we do extensive testing across browsers and platforms we always want to make the site better and work through any issues that our users have. Please feel free to contact me directly to discuss any other problems you may have at rgrady(at)nextscreen(dot)com

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