TAS inappropriate customer service

alimkhosravi -- Sat, 02/12/2011 - 07:45

I was already subscribed to TAS for one year before, last year I extended my subscription for 2 years so that I won’t go into extending process again for one more year BUT:
1.       I just received issue 205 & 206 and not more….
2.       I wrote different emails to customer service and followed it up many times they claimed that they arranged for shipment.
3.       Till last week I received nothing and it’s not normal since issue 211 is out.
4.       I complained in my last email this way of handling customers is not proper and asked to cancel my subscription.
5.       They canceled it without asking any questions or trying solving anything!
 
I’m not interested to be subscribed to TAS anymore but just want to share this with TAS web site itself so that at least the management knows what is happening in customer service department.

quadlover -- Sat, 02/12/2011 - 11:11

fwiw to anyone else having subscription problems, I too was having problems during late summer/early fall of 2009.  Customer service reps were not handling the issue so I posted a listing here on avguide.com.  Tom Martin, Susan Moore, and Ronald Long IMMEDIATELY stepped to the plate and got the issue resolved.  I strongly suggest anyone else ever having a problem getting an issue refer to them and I would be shocked if the problem is not handled promptly and professionally!

Suteetat -- Sat, 02/12/2011 - 11:45

I also had problem with subscription. Sometimes TAS came very quickly, sometimes a month after being available at local bookstores.
Now I just get electronic subscription to read on my iPad. I still prefer a hard copy over electronic issue but this seems to
be the only way to get reliable service and fast so that's that.

Jim Hannon -- Thu, 02/17/2011 - 19:02

Unfortunately, we are at the mercy of each country's postal service for delivery of the print edition of TAS. Some governments are very strict about what types of mail they allow, and regrettably, that seems to be the problem with the delivery of TAS to any subscriber in Iran. As Suteetat points out, for many international readers, electronic delivery offers several advantages---it's faster, less expensive, and more reliable. However, some countries, like China, do not allow electronic delivery from servers outside of their country.

All the best,
Jim Hannon
Publisher, The Absolute Sound

Tom Martin -- Wed, 02/16/2011 - 17:04

alimkhosravi:
Sorry for the problems you've experienced. We'll contact you directly to see if we can help.

CEO and Editorial Director, Nextscreen LLC

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