Service Problems in the Audio Industry
-- Thu, 08/06/2009 - 20:31
Several times in the past I have written to various audio journals asking why I have never seen any information about problems in getting audio gear serviced properly and why there has never been any kind of survey done as to which companies are trustworthy and reliable in this regard and which are not.
My experiences have run the gamut from getting a problem fixed in one day or getting a new unit in place of a defective one to companies that lost a woofer, took forever to fix a problem, sent the unit back with a new problem, and one (just recently) which made me pay for some damage that occurred in their shipping in order for me to get my unit back.
I am sure that I'm not the only one who has experienced these kinds of problems. Why does this subject never come up in magazines that are recommending audio equipment? Shouldn't the track record of a company in servicing their equipment be a consideration in whether to buy a particular product? Some companies are meticulous in their repairs while others are a nightmare. I would like to know about this ahead of time. How about you?
David Wiener
Two I can favorably comment on are (1) Conrad-Johnson and Richard Marsh of Marsh Sound Design. Turned out that neither unit had a problem, but both were most helpful.
I also would like some information on which companies are reliable on service.
Jack D II
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