Next Newsstand incompetent

Halcro -- Thu, 12/20/2012 - 00:19

 I have subscribed on-line for TAS via Next Newsstand for the last 5 years.......yet every year they simply let my subscription lapse without  inviting me to re-new....or even alerting me that I am receiving my 'last issue'.
I also have subscribed to Stereophile via Zinio for the last 5 years and always am alerted to my subscription running out and invited to re-new.
If this is the model TAS wishes to employ for a profitable endeavour.....it is free to do so. However....I will not re-new my subscription for TAS unless they employ a competent and diligent carrier who will treat their subscribers with some care and courtesy?

Jim Hannon -- Fri, 12/21/2012 - 00:23

Hi Halcro,

On behalf of TAS, I apologize you were not properly alerted.

I will address this immediately with our digital fulfillment partner, NextNewsStand. We value all of our subscribers, both print and digital. On the print side, we send out a total of seven "alerts" in advance of a subscription expiring. We will do something similar with our subscribers to the digital edition.

Thank you for your longstanding support of TAS.

Jim

Jim Hannon, Publisher

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