Internet Sales New and Used

Elliot Goldman -- Wed, 05/11/2011 - 13:35

How many readers buy some or all of their HE gear via the internet?
How many readers have bought gear directly from a distributor or manufacturer without a dealer?
I am looking to gather information for a marketing study.
Please post your experience and comments,

Elliot Goldman -- Wed, 05/11/2011 - 13:38

I am doing a marketing study and I would like experinces other than what I see in my area. PLease explain what and how you have bought product/
Do you not need a showroom and a dealer for help? Is it about price?
What about service and set up?
How do you feel is the preferred way for YOU to buy your audio products and if you can please explain why. -- Tue, 05/24/2011 - 10:18

I have bought gear from the Internet, due to a couple of factors:
1. Price
2. Availability. Sometimes an item has been discontinued or is only available on the Internet.
Items I have bought don't need appreciable set up. Service is available from the distributor. I don't need much help from dealers, which is good, since there are very few in my location.
Not all my Internet purchases have turned out well, so I have to consider that risk. Most have been ok. I prefer to buy from local dealers if they have what I want.
Vade Forrester

discman -- Mon, 06/06/2011 - 19:55

Internet buying?
Accessories, yes, because dealers here don't want to carry much selection. Music Direct and Acoustic Sounds have full lines of this stuff.
Headphones, yes, same deal as above.
Headphone amps, yes, because a lot of the players are direct.
Used gear, yes, because of selection (mostly) and price.
Home theater gear, yes, because much of the mid-high end isn't in big box retail or specialty retail.
Regular speakers, amps, preamps -- no. I want a demonstration and after that it seems unethical to shop on price.

I would love to be able to buy set-up a la carte, but I can imagine the dealers have a tough go of that.

Service is not a concern; the dealers can't do it and reliability is high.

Sam -- Tue, 06/07/2011 - 21:27

Internet is very risky unless a well known company or direct from manufacturer.  That day would be nice when manufacurers sell directly to customers shipping items directly from the factory with a warranty at more affordable prices.  I like to go with a dealer simply because no matter what the price they will always get you a fresh product with warranty.  If it is used/demo/altered or anything else...they generally let you know up front. Buying from random people and saving a few hundred bucks is not worth it to me if they have had it repaired or tube rolled or some other accident, plus the risk of transaction.  If a decent audiophile was selling something in the same town and was ok for me to come listen to something in their own house and see an item working properly...then I would consider the internet purchase.  Otherwise I would reduce my budget for each component and get the best one I can afford from an authorized dealer. one can blame the customer for being cheap.  I think Hi end audio products have gone out of their mind with regards to pricing.  Just go to the Sterophile web page and see the coverage of last few Audio Shows All around the world.  Average price of each product has become 15K+.....This trend towards insanity surely doesn't get my vote.  I simply pass along when I see something thats priced in the snake oil or ultra greedy catagory.....and this catagory is becoming larger and larger over the last year or so.

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