Integra DHC 9.9

default -- Sat, 12/13/2008 - 15:01

I recently purchased an Integra DHC 9.9 processor which replaces my aging Proceed AVP2. This is a great processor with all the bells and whistles for under $2000. My only quibble is on page 140 in the 9.9 manual it states “When the remote controller’s batteries expire, all learned commands will be lost and will have to be learned all over again”. I also verified this with Interga's tech support. It would be a drag to have to re-program the remote every time the batteries die or are taken out to be changed. I had already programmed information into the remoted prior to see the above information (barried in the back of the manual so I have not taken the batteries out at this point. A truly exceptional processor but a flaw with the remote if this is actually the case.

Lee 

Stingray4 (not verified) -- Sat, 12/13/2008 - 15:03

I recently purchased an Integra DHC 9.9 processor which replaces my aging Proceed AVP2. This is a great processor with all the bells and whistles for under $2000. My only quibble is on page 140 in the 9.9 manual it states “When the remote controller’s batteries expire, all learned commands will be lost and will have to be learned all over again”. I also verified this with Interga's tech support. It would be a drag to have to re-program the remote every time the batteries die or are taken out to be changed. I had already programmed information into the remoted prior to see the above information (barried in the back of the manual so I have not taken the batteries out at this point. A truly exceptional processor but a flaw with the remote if this is actually the case.
Lee 
 

mecolwell -- Sun, 12/14/2008 - 15:27

I would think, that in this day and age, the remote would use an NVRAM to hold all data when power is removed.
Integra needs to address this, but does not diminish the appeal of the 9.9 in any way, as we all use a Universal remote of some sort, anyway.
Mike

VinylGuy

Bobster -- Wed, 01/20/2010 - 10:48

I have a few questions about my pre amp Mike I was wondering if you could help?

Convergence (not verified) -- Thu, 04/09/2009 - 20:54

Hi.
I currently have a Proceed AVP and am thinking about what component will become the centerpiece of my media room.  I was real interested in the Outlaw 997, but given how delayed the Sherwood R-972 seems to be (upon which the Outlaw 997 will share a platform), I'm not sure I want to wait for a product with similar features to the Onkyo DHC9.9.  As a fellow Proceed owner, I'm curious how you felt about your switch from something the quality of Proceed to a much more up-to-date, but perhaps less "high-end" component.  Am I going to be disappointed, or will I be so "wowed" by all of the features available (namely proper support for blu-ray) that I won't care?
Thanks, in advance for your reply!
-Thomas
 

stingray4 -- Mon, 04/13/2009 - 18:21

Thomas,
I do not miss my AVPII at all and really love the Intrega DHC 9.9. The AVP was great in "the day" but seems outdated compared to the 9.9. I feel the 9.9 is light years ahead of the older AVP. I felt at first that I was downgrading from the higher end Proceed to the Interga until I hooked up the 9.9. I do use the 9.9 for mostly watching movies as I have a seperate highend listening/music system, but the 9.9 still sounds great with SACDs and CDs. My buddy Michael C. (also posted in this thread) just upgraded his Classe' to an Onkyo Pre-Processor which is simular to the 9.8 (and 9.9). He reportedly loves it. I will let him comment on his upgrade.
 
Lee

 

mecolwell -- Sat, 04/18/2009 - 11:05

Hi Thomas.
My Buddy Lee (stingray4) was right that the Onkyo Pro PR-SC-885 (the Integra 9.8) is a great controller, and does everything well.
 I replaced a Classe' SSP-25 which was/is a great analog preamp, a highly respected design from the Classe' Design team, and a very decent HT controller, albeit without the newest flavors of Dolby and DTS.
I have one music/HT system, and it weighs heavy on music, with vinyl being a large portion of my music listening, and the analog section seems to be the equal of the Classe', if I use the analog bypass modes "Direct", or "Pure Audio", which the pure mode switches off the display and video circuitry. Strangely, the Integra version does not have the "Pure Audio" mode, if that's of any interest to you.   I kept my Project  "Tube Box" Vacuum Tube phono stage, however, bypassing the Onkyo's, but have not compared them, as the Tube Box was a Stereophile "C" component, in it's day (it has been replaced with a newer model).
The Home Theater side of the house is spectacular, with DD Tru-HD and DTS -HD Master Audio bettering the lossless versions by far.
The Onkyo/Integra units are a bargain, in this day and age, highly recommended.
Mike
 

VinylGuy

Convergence (not verified) -- Sun, 05/10/2009 - 20:27

Thanks guys.  I made the plunge and bought the DHC9.9.  Just took delivery of it today and am awaiting arrival of my new Oppo Blu-Ray player before I can really put it through it's paces.  For the little I've played with it thus far, I definitely think I've made the right choice.  Thanks to both of you for your time and advice!  More later...
-Thomas

stingray4 -- Mon, 05/11/2009 - 19:50

Thomas,
You are very welcome. I believe you will be happy with replacing your AVP with the 9.9 as I have and Michael has with his simuliar Onkyo processor that replaced his Classe'.  I have had my 9.9 for a few months now and it has worked flawlously so far and nope, I still don't miss my AVP2. Let us know how you like it with your new BD player or if you have any questions. 
 
Lee

 

mecolwell -- Mon, 05/11/2009 - 20:08

Hi, Thomas.
Glad you made the plunge, and Lee and I love our respective controllers.
Yes, I would like to hear how the Oppo player is, I am sure a great player.
Mike

VinylGuy

Convergence (not verified) -- Thu, 05/21/2009 - 15:32

With a new baby at home, it took me a bit to find the time to rewire the room, but last evening we watched our first Blu-Ray (Kung Fu Panda) in the 2.0 release of our home theater.  You guys were 100% right - I'm not even looking back now.  The sound on my new system is so much more engaging and enveloping compared to what I remember from the Proceed.  I auditioned an SACD in multi-channel audio for the first time as well (since my AVP didn't have 5.1 analog inputs) and was similarly blown away.  I'm so glad I made the plunge! 
As for the Blu-Ray player, I really like the Oppo.  The PQ is amazing and discs load quickly.  I don't have much software for DVD-Audio or SACD, but if one did have a collection of these formats, the Oppo would play them too.  Upscaled SD DVD content looks better than my older upscaling Sony ever did.  Very happy with this unit too.
-Thomas

Paul Sanscartier (not verified) -- Mon, 12/21/2009 - 00:01

Hi Thomas, How are you enjoying the performance of the Integra unit? I've been looking at this unti for a while (still have an old analog Rotel processor). I also have the OPPO player which I love (recently went for the spe edition upgrade on the audio side of the unit.

Everything I've read on the DHC 9.9 has been pretty positive, I think it's the right unit for me but you just never know till you get it home. Anyhow would appreciate your feedback on this unit and what you like and don't like about it.

Thanks!

Paul Sanscartier
psanscar [at] yahoo [dot] com
858-385-1530

stingray4 -- Mon, 08/17/2009 - 18:42

9.9 remote battery update: I have been using the included remote with the 9.9 for over 7 months. I have never had any problems with the batteries or lost any learned commends I programmed into the remote (see my previous comment above). As a rule of thumb, I automatically change the batteries every two months or so (you should probably change the batteries at least once a month to be on the safe side if you use the remote on a daily basis-I only use my remote 1-2 times a week at the most).
Lee W.

 

stingray4 (not verified) -- Sun, 12/14/2008 - 22:51

I did program commands from 4 remotes as well as two micros. Very fast and simple-less than 10 minutes. I took the batteries out of the 9.9 remote for a few seconds and reinstalled them. The commands appeared to still be there. So I am not sure what is meant by the statement from the manual I noted above. Maybe the commands remain in tact long enough to change the batteries and are lost after a period of time when the batteries die or are removed (for more than a few seconds).

Fletch (not verified) -- Mon, 01/19/2009 - 14:26

I purchased the DHC 9.9 back in December and having two sets of problems with the unit. (I'll be taking it back in a few days)... 1st: The Pre-out for the Subwoofer is outputting the Tuners radio station audio to my Sub when I've selected other sources such as CD, Satellite, DVD... It is at a low volume but very annoying to say the least.
2nd:  When listening to the Tuner, there is a reoccuring period where the signal is chopped and goes quiet for a fraction of a second.  This is a consistant interuption.
I have spoke with Integra and they are not familiar with this problem and have asked me to take it to a service centre.  I'm just wondering if anyone else is experiencing the same problems?
Fletch

stingray4 -- Fri, 01/23/2009 - 20:13

Fetch,
I have not experienced either of the issues you mentioned.  My 9.9 works flawlessly. MOF, the remote is also working fine with the batteries. Although I have not had the batteries go dead as of yet. You may want to default everything back to the factory settings and re-do your set up (outs and inputs setup assign, etc.) from the start (also unplug it for a few minutes). I thought I was having a problem when I first got the 9.9 but it was something I did wrong during the setup (lot's of features to setup). My 9.9 has been perfect since I got it.  
 
Lee

 

Fletch (not verified) -- Tue, 01/27/2009 - 09:14

Thanks for your feedback Lee.  Do you have the supplied antennas connected to the 9.9?  The issue with the radio station broadcasting through the Sub seems to only be a problem with the antennas connected and when the preout is connected to the RCA input on the Sub.  I took it back to the dealer and we experienced the same thing with 2 other 9.9 units there.  We tried 3 different Subs, Totem, JM Lab Focal and a Paradigm.  The Paradigm was the only one not to broadcast the radio.  We did find a quick fix though.  By using a RCA y-adapter cable and going into the Left and Right Line inputs on the Sub.  This fixed the problem, however it has also deminished the bass produced from the sub. 
I'm hoping to talk with Integra's service department to see if they can look into this further.
Fletch

stingray4 -- Tue, 01/27/2009 - 12:08

I had an old  Radio Shack powered antenna hooked up to test it and I have a Monster Y cable coming out of the sub output of the 9.9 feeding two Velodyne subs (and another Monster Y connected to both inputs of each sub). It seemed fine. You may want to try a different antenna rather than the one supplied with the 9.9.  You can boost the bass signal to your sub by going to the 9.9 setup menus which may fix the "deminished" bass you reported (or turn up the volume on the sub). I have not experienced any bass issues using the Monster Y cables as opposed to only using one input of each sub. I actually prefer to use both inputs of the subs. I would be interested to know Integra's take on tthe issue you experienced. I am glad you solved the problem with a quick fix as the 9.9 is really a great processor/pre.
Lee

 

stingray4 -- Tue, 01/27/2009 - 12:08

I had an old  Radio Shack powered antenna hooked up to test it and I have a Monster Y cable coming out of the sub output of the 9.9 feeding two Velodyne subs (and another Monster Y connected to both inputs of each sub). It seemed fine. You may want to try a different antenna rather than the one supplied with the 9.9.  You can boost the bass signal to your sub by going to the 9.9 setup menus which may fix the "deminished" bass you reported (or turn up the volume on the sub). I have not experienced any bass issues using the Monster Y cables as opposed to only using one input of each sub. I actually prefer to use both inputs of the subs. I would be interested to know Integra's take on tthe issue you experienced. I am glad you solved the problem with a quick fix as the 9.9 is really a great processor/pre.
Lee

 

Fletch (not verified) -- Tue, 01/27/2009 - 14:54

Just took me another look at the setting on the back of my sub to realize why my bass was dimineshed.  Since I've only ever used the single Sub Input connection before and used my old Receiver to control the Frequency settings, I had the frequency adjustment on the back of the Sub set to minimum which was 40 Hz since it had no effect before.  Now with being connected to the Left and Right Line inputs using a Y-Adapter, the frequency setting needs to be set locally to the Sub.  I adjusted the frequency up to 90 Hz and the Sub is back to "normal". 
I think I'll still try another type of antenna though and see if that also fixes the other issue.
cheers,
Fletch

stingray4 -- Wed, 01/28/2009 - 20:03

Yep, it sounds like you had your sub crossover frequency set too low. I would set your sub's low pass crossover filter to it 's highest setting (or set it to off or bypass if you sub has that option) as the 9.9 also has a low pass filter for the sub as well. I have my low pass filter set to 80 hz on the 9.9 which is the THX setting and the low pass filter on my sub set to it 's highest setting. You don't want to use both the 9.9 and the sub's low pass crossover filters together. You can also use the low pass filter in your sub and bypass the one in the 9.9. I find it better to use the low pass filter in the 9.9 though. After setting the low pass filters you can set the the volume accordingly on the sub or in the 9.9 setup menu. Of course the low frequency crossover setting also depends on your main speakers and their frequency response. I have full range (floor standing) B&Ws but still set these speakers to small in the 9.9 and let the subs do all the work at the low end.
 
Lee

 

Éric Tremblay (not verified) -- Fri, 04/10/2009 - 14:27

I also have have a problem with the radio. The signal cut on a regular basis for a fraction of second.
But the worst thing is the following :
I tried to program remote control for other components and no one want to work.
DVD denon 2900
Sony BluRay disk BDP-S1
Toshiba Hd-DVA X2
Sony VPL-VW50 projector.
Very Boring.

stingray4 -- Mon, 04/13/2009 - 18:36

You may have not used the right codes from the other components (try all the codes for each manufacturer of the remote you are trying to program). If the codes donot work you can use the 9.9 remote to learn the commands of your other components. I found the 9.9 to be very easy to program and it only took a few minutes to teach it the commnds from other remotes including my Sony projector.
 
Lee.

 

mecolwell -- Sun, 04/19/2009 - 12:35

I own an Onkyo Pro PR-SC885, the almost identical piece to the 9.8, and I experienced this with the FM, as well.
Visually, the "tuned" indicator flashes off, then back on. It happens so infrequently, it is not a big issue.
I find that tuning to another station then back seems to stop it till the next time.
I live about 4 miles from the towers, so signal strength is not an issue. Perhaps multipath??
HD radio seems to be not affected.
Otherwise, no other nomolies with this unit.
Mike

VinylGuy

Phil C. (not verified) -- Fri, 05/29/2009 - 03:01

 Two months after buying the DHC 9.9, I finally got all the components to complete my home theater system(though in my case the "theater" is a bedroom), and(after realizing that I had gotten in over my head physically & technically, particularly to move and install a new 54" plasma T.V.) I hired professional ISF-trained installers to set up all the equipment.
My DHC 9.9 turned out to be a useless lemon. While the DHC 9.9 had no problem upconverting S-Video + analogue audio sources and S-video + digital audio sources to HDMI and sending them out to my new Panasonic TC-P54G10 television, the DHC 9.9 could not reliably pass the HDMI video from my one component which has an HDMI output(Denon DVD-3930ci DVD player).
At first, the DHC 9.9 did pass the Denon DVD player's HDMI signals to my T.V., but as soon as I switched to one of the other inputs on the DHC 9.9(Cable/Satellite, Aux 1 etc.) then tried to go back to DVD, the DHC 9.9 lost its' ability to pass the HDMI signals to my T.V., and I just got snow on my T.V. screen(the DHC 9.9 continued to send audio to my Adcom GFA-7700 power amp). After turning the DHC 9.9's power button on and off 8 to 10 times, the DHC 9.9 regained it's ability to pass the HDMI signals from my Denon DVD player.....only to later(again!) lose the ability to pass the HDMi signals, under the same scenario described above. 
I was connecting the DHC 9.9's 12 volt trigger signal to my ADCOM power amp, and when I pushed the power button on my DHC 9.9, it successfully turned on my power amp. However, three attempts(by a three-man team sent by the installer) to run the Audyssey room correction system ended in failure. In each instance, right after Audyssey ran its' initial test on my left front speaker, the DHC 9.9 inexplicably sent out a trigger signal that shut off my power amp.
I spend $2000 and got a lemon. In 43 years of having electronic home entertainment equipment as my main at-home hobby, this has been the most heartbreaking experience. Integra has no authorized service center in Florida or in the Southeast part of the U.S.A., and I would have to send the unit to a factory authorized repair shop in New Jersey. The only local dealer is a recording studio equipment dealer that has no showroom or repair shop.I also had frustration in trying to speak to Integra by telephone while my installers were here. The most you can do is leave a phone message, and have them return your phone call(which they did). As for e-mailing them, be cautioned that Integra's interest in reading or replying to e-mails is an on and off thing.
Family members are urging me to throw the DHC 9.9 in the garbage and buy another brand or model. I can't ethically sell off a lemon, and as for giving it to a friend, I wouldn't want to foist misery and frustration on a friend. I went back to using my old(fairly obsolete, not HDTV capable) preamp(ADCOM GTP860). I think I will wait 1 to 2 years before trying to buy another HDTV preamp/processor. Maybe by then this(fairly new) category of product will become more mature and reliable, and there will be more brands and models to choose from.
Don't be lured into buying a product such as this based on reviews and pretty pictures in magazines and websites. I was building this home entertainment system on the capabilities that I was expecting to get(and should have gotten) from the DHC 9.9
 
 
 
 

stingray4 -- Fri, 05/29/2009 - 14:58

Phil,
I have had my 9.9 for severeal months and have not experienced any of the issues you mention and I have three source components plugged in via HDMI and an HDMI to DVI out to my projector. You may want to try another source component (that has an HDMI output) to ensure that the problem is not with your Denon DVD player and not the 9.9. Also try another HDMI cable from your DVD player to the 9.9 and from the 9.9 to your monitor. I don't believe you got a lemon as this sort of problem is usually related to the HDMI connection between the source component and the controller (they may not be "shaking hands" so to speak). As I mentioned , try another DVD or Blu-ray player with an HDMI output and see if you still have the problem (it appears that you were not previously using the HDMI connection out of the Denon to a processor). If you have a DVD player with an an older HDMI interface this could also be the source of the problem (I am not sure how old your Denon is). You may also want to double check your HDMI input and output settings in the menu on the 9.9 as well as on your Denon and TV monitior. When you run Audyssey try it without the 12v trigger plugged in and see what happens. The 9.9 will not turn off if the trigger is not being used. An ISF installer may not know any more than you if he has no experience with a product including the 9.9. As far as Integra tech support, I have called them a couple times and got through without any problems.  
Lee W.

 

Phil C. (not verified) -- Fri, 05/29/2009 - 15:29

 I had already been using the Denon DVD-3930ci DVD player's HDMI output(and that specific HDMI cable) successfully for nearly a year, playing it directly(via HDMI) into a Sony "32 LCD T.V.(KDL-V32XBR2), so I know that there is nothing wrong with the HDMI output on the Denon DVD player or the HDMI cable. As for the HDMI cable that I was using to connect from the DHC 9.9 to my Panasonic Plasma T.V, the HDMI cable is brand new(being used for the first time), and(as I said) the DHC 9.9 had no problem upconverting S-Video + analogue audio or S-video + digital audio, and sending those compenents' signals out to my Panasonic plasma via HDMI.

stingray4 -- Fri, 05/29/2009 - 16:42

Since the problem appears to be with the HDMI video, maybe recheck your input and output settings on the 9.9 menu (and output settings on the Denon) and try bypassing the video processing in the 9.9 (from the HDMI input that the Denon is plugged into) and let only the montior do the processing from the Denon and bypass the 9.9's video processing all together. You will still get the audio through the HDMI cable. Probably not your new HDMI cable but I would still check the cables as a new cable can also be bad. Use a better cable if you are using an inexpensive (really cheap) one.  Not sure about backward compatability between 1.2 and 1.3a but that should not be a problem. You may want to reset the 9.9 settings back to the "factory settings" and start over (unplug the 9.9 for several minutes prior to resetting the factory settings). If nothing else, I would keep calling Integra's tech support and ask for a supervisor or someone that knows about the 9.9 as opposed to the customer service person answering the phone. Ask for a higher level of tech support.
 
Lee W.

 

Phil C. (not verified) -- Sun, 05/31/2009 - 15:14

 Thanks Lee. I'll contact Integra again, perhaps this time by snail mail. As for my HDMI connection problems, consider these factors:, I can play my Denon DVD-3930ci DVD player directly(via HDMI) into either my Sony KDL-V32XBR2 LCD T.V. or my New Panasonic TC-P54G10 without problem. I can also play the Denon DVD player via HDMI into my Integra DHC 9.9 preamp, then by HDMI into my Sony LCD T.V. without problems, but if I try to play the Denon DVD player via HDMI into my Integra DHC 9.9, then by HDMI into the Panasonic T.V......then there's problems. HDMI "Handshake" issues between the Integra DHC 9.9 & the Panasonic T.V.? Perhaps, but consider this:when upconverting S-video + Analogue audio or S-Video + Digital audio sources to HDMI, the DHC 9.9 has no problem playing these HDMI signals into my Panasonic T.V.. Clearly, there's no problem with my DVD player or my HDMI cables.
I guess I could play the Denon DVD player into the Integra preamp via Component video and hope for better luck. Actually, my Panasonic plasma does a fine job(internally) of upconverting. At least, I have, by now established that there's nothing wrong with my DVD player or my HDMI cables.
 

stingray4 -- Sun, 05/31/2009 - 16:05

Phil,
Yep, it no longer sounds like the Denon or the HDMI cables. The fact that there is no problem with the Denon and 9.9 with your Sony monitior but with the Panasonic monitior (with the Denon and 9.9)  sounds like an issue between the Panasonic and 9.9 HDMI which may not be a problem with the 9.9 exclusively or defective unit. Since the 9.9 works with the Sony monitior and Denon than it may be some issue with the Panasonic connected to the 9.9. You would think if the 9.9 was defective that it would not matter which monitior you use. I have my 9.9 hooked up to a Sony projector and three source componernts all HDMI and have not had any problems. I don't use S-video so I can't comment on that. You may want to contact Panasonic tech support for the heck of it and tell them that you have the problem with their monitior but not with your Sony monitior and see what they say. Since the Denon works fine hooked up directly to the Pansonic, I think there must be some issue between the 9.9 and Panasonic interacting with the HDMI connection. As I previously mentioned try bypassing the video signal through the 9.9 and let the Panasonic handle it (or vice versa if you are already doing that). Also try other video setup options in both the 9.9 and Panasonic. I still feel it may be some setup issue between the two and not a defective 9.9 or Panasonic monitior. Since your Denon is only for DVDs and CDs (and no HD audio and Blu-ray) you could try the digital out of the Denon for audio to the 9.9 and the HDMI for video only in the 9.9 (you can sent the 9.9 to do this easily) and see if that works with the Panasonic and solves the problem. Once you get this figured out I suspect you will be really happy with the 9.9 as I have been. It is probably something simple. You could also e-mail Home Theater magazine as they just did an extensive review on the 9.9 and they may be able to help with this issue.
Lee W.

 

Phil C. (not verified) -- Fri, 05/29/2009 - 16:06

 Also, it was not the DHC 9.9 that was turning off during attempts to run Audyssey. The DHC 9.9's 12 volt trigger output was turning off my power amplifier, hence no sound from my speakers, and the Audyssey system could not continue taking its' measurements. My DVD player uses HDMI 1.2 output, and the DHC 9.9 is HDMI 1.3A output. HDMI 1.3A is supposed to have backwards compatability. 

stingray4 -- Fri, 05/29/2009 - 16:21

Try it without the trigger cable plugged in.

 

Michael Fremer (not verified) -- Tue, 08/18/2009 - 17:30

 I find this post difficult to take seriously. You'd throw the 9.9 in the garbage rather than sending it to New Jersey? People send A/V gear in need of servicing all over the country all the time--and much heavier stuff at that. It would cost you a few bucks to ship back to Integra and in a week or two you'd have it back operating correctly.
Calling the 9.09 a "lemon"  because it has a few issues that need to be looked at by a service tech is absurd . What you're saying is any piece of gear that malfunctions and needs servicing is a "lemon?" That's ridiculous. As is the assertion that Integra isn't interested in customers' emails. In this competitive environment that would be a death wish.
 
As all of the positive comments make clear: the 9.9 is a terrific piece and an excellent value too. Yours has a few issues that need to be looked at. Big deal.
 
I look at the wording of this post and I think it's pure fiction because it is so far over the top it makes no sense.

Phil C. (not verified) -- Fri, 10/30/2009 - 21:46

 Dear Mr.Fremer,
                               Look further down the thread. The problem was resolved. Everything that I stated about the problems I was encountering was indeed true(not fiction in any way). The television that I am using(a Panasonic TC-P54G10) does not support "Deep Color", and so,(on the Integra DHC 9.9) the Integra's support for "Deep Color" must be disabled, by a secret front panel procedure(brought to my attention by one of the other participants in this forum). This procedure is not mentioned in the owner's manual.
                              Unless the Integra's support for "Deep Color" is disabled, then in passing signals from an a digital video component through the Integra DHC 9.9(connections that involve two sets of HDMI handshakes, one set between the source component and the DHC 9.9, and another set of handshakes between the DHC 9.9 and the television) playback through Panasonic T.V.'s will be unreliable or non-existent(a screen full of snow)
                              In the future, Integra should reveal the procedure to disable "Deep Color" in the DHC 9.9 instruction book, and warn that "Deep Color" support must be disabled if the T.V. doesn't support "Deep Color".
                              Getting the folks at Integra to respond to e-mail messages, or messages left on their answering machine is indeed hit or miss, with the company responding to roughly one out of three attempts to contact them.
                               As for whether I'll ever attempt to use the Audyssey room correction system, it is indeed true that when professional installers(whose company offers ISF calibration service, if I wanted it) tried twice to run Audyssey, after Audyssey attempted to play tones and take measurements on the front left speaker, it then caused the DHC 9.9 to send out a 12volt trigger signal which shut off my power amplifier. I decided not to mess with Audyssey any further, particularly because I have my system(which is 5.1) set up in a highly cluttered 14" x 14" bedroom, where electronic attempts to perform acoustic "correction" might do more harm than good.
                               Considering what the answer to the compatability problem between the Integra DHC 9.9 & The Panasonic TC-P54G10 television ultimately was, sending the unit to New Jersey for "repair" wouldn't have done any good. I should also note that consulting the dealer from whom I bought the unit would have done no good either. We have no dedicated hifi dealers in the northern half of my county(Miami-Dade County,Florida), so for Integra, the next best thing is to let a recording studio equipment dealer("Audio One") handle their products. They are a sales office with no showroom, and by their own admission, while they had sold other Integra products, my unit was the first DHC 9.9 that they had ever sold. I didn't realise(until months later) that "Audio One" does Home Theater installation & design, so I hired a different company to help with installation. The 3 installers who came to my home tried speaking to Integra by telephone, but even this didn't resolve the problem in playing my Denon DVD-3930ci (Via HDMI) through the Integra DHC 9.9 then by HDMI to my Panasonic T.V.
                                Even had I known that "Audio One" did Home Theater installations and I had hired them to do the installation, it is unlikely that they would have known about the way to resolve the compatability problem. In the end, the answer came from a home theater dealer/installer who posts on this forum. That dealer knew about some of the secret functions of the Integra DHC 9.9, some of which he is not at liberty to reveal publicly, because Integra wants those procedures to be known only to home theater installers and repairman.
                                In the months since I resolved the "Deep Color"-related problem, I hadn't visited this forum, except to thank the forum member who resolved my problem with the DHC 9.9. Sorry that you think that I'm not credible, but when you buy a fairly expensive product, and it already(seemingly) had bugs or malfunctions from the first minutes of operation, you can understand why I would consider it a "Lemon" and would consider the idea of shipping it out to New Jersey to merely be putting more good money into a (seemingly) bad product.
                                By the way, I later spoke to Integra by telephone to make them aware of the compatability issue betwen the Integra DHC 9.9 & Panasonic Plasma T.V.'s, and how to resolve the problem ,but I doubt that the guy I was speaking to understood what I was talking about.
 
 
  

Michael Fremer (not verified) -- Tue, 08/18/2009 - 17:31

 I find this post difficult to take seriously. You'd throw the 9.9 in the garbage rather than sending it to New Jersey? People send A/V gear in need of servicing all over the country all the time--and much heavier stuff at that. It would cost you a few bucks to ship back to Integra and in a week or two you'd have it back operating correctly.
Calling the 9.09 a "lemon"  because it has a few issues that need to be looked at by a service tech is absurd . What you're saying is any piece of gear that malfunctions and needs servicing is a "lemon?" That's ridiculous. As is the assertion that Integra isn't interested in customers' emails. In this competitive environment that would be a death wish.
 
As all of the positive comments make clear: the 9.9 is a terrific piece and an excellent value too. Yours has a few issues that need to be looked at. Big deal.
 
I look at the wording of this post and I think it's pure fiction because it is so far over the top it makes no sense.

mecolwell -- Wed, 08/19/2009 - 08:02

Amen, MF!!

VinylGuy

Phil C. (not verified) -- Sat, 06/06/2009 - 16:34

 By the way, while I didn't resolve the issue of why the DHC 9.9 sends out a trigger signal(while trying to run Audyssey) which shuts off my power amp, I now know that the HDMi 1.3a compatability problem that I've encountered is not caused by my Integra DHC 9.9, but rather the problem is caused by my new Panasonic TC-P54G10 television.
When the Integra DHC 9.9(and my analogue video & digital video components playing through the DHC 9.9) are sent(via HDMI) to my Sony KDL-V32XBR LCD television, then the picture appears on screen promptly and reliably within 3 seconds, and switching between various inputs and sources on the DHC 9.9 never causes the DHC 9.9 to lose it's ability to reliably send HDMI video to the Sony T.V.
My regrets for previously blaming Integra. I now need to see if Panasonic has any way to address the compatability problem.

Chavdar (not verified) -- Tue, 07/21/2009 - 01:14

Phil,
I have similar setup (Integra 9.9 & Panasonic TC-P50V10) and the same issue.
Did you resolve the issue thru Panasonic?
Thanks

Phil C. (not verified) -- Tue, 07/28/2009 - 00:33

 Panasonic looked into the matter for a prolonged amount of time, ultimately to tell me that(in effect) that the Panasonic T.V. & The Integra pre-amp were both performing to specifications, but that different interpretations of the HDMI specifications produced the compatability problems. I know this: if I replace my beautiful Panasonic 54" plasma with a Sony LCD T.V., then the compatability problem would be solved, but the problem is that I like Plasma, and just spent $1800 on it. My answer for now has been to go back to using my old ADCOM preamp(GTP-860) which is not Hi-Def capable, and (for now) to abandon any idea of bringing HDTV source components( such as Blu-Ray or Hi-Def Satellite) into my system.
I'm basically a music & music-video collector(in both surround sound & stereo), and the back catalogue "classic rock" music video programs that I collect were inherently not filmed or taped in high definition and wouldn't look any better on Blu-Ray. And as for standard definition satellite, it has one strong thing in its' favor:You can record the programs to have them permanently on DVD.

John N. (not verified) -- Thu, 07/23/2009 - 19:07

Phil C.
I had the same problem with the snow screen but using the TC-P46G10.  Fortunately I'm a dealer and have contact with the top people at Integra.  The problem is Panasonics lack of support for deep color.  Follow the instructions below and your problem will be solved.  I've asked Integra to create a bulletin for this on the dealer support site so no one else has to go through this.
1. Turn on DHC-9.9
2. Push and Hold AUX1 on front panel
3. Then push Power
4. Use preset > to toggle between "Enable" and "Disable" (Disable Deep Color)
 

Chavdar (not verified) -- Fri, 07/24/2009 - 01:36

John,
Apreciate your help on this. It is great to get feedback on this.
Panasonic does list support for DeepColor on the TVs in question - TC-P50V10.
Is this an issue with Integra not handling it coorectly, Panasonic misleading the customers or some bugs in the HDMI interface in both or one of the two components?
Thank you

John N. (not verified) -- Tue, 07/28/2009 - 18:27

Chavdar,
Integra and Panasonics engineers are working together to try to solve the problem.  The important thing to remember (especially with HDMI) is not to attribute fault to a particular product before all the facts are in.  Integra has promised to let me know a definitive answer after the engineers get a chance to work things out, I'll post something then.  I'm actually hoping it's Integra because they are very responsive with updates that can be easily implemented, on the other hand I'm not sure how Panasonic would handle it. 

stingray4 -- Tue, 07/28/2009 - 18:40

Unfortantly the 9.9 can not be easily updated by the end user if this turns out to be the case as noted above. It needs to have the firmware updates by either Interga or an authorized service center. This is a drag as one has to remove the 9.9 from their system and either take or send it in for the update. I don't know about Panasonic monitiors but my BD-55 Blu-ray player is a breeze to do firmware updates on. I just download each update and burn a disc and then just load the CD into the player. I sure wish the 9.9 could be updated by the end user that easy. Other than that, my 9.9 works flawlessly.
Lee W.

 

John N. (not verified) -- Tue, 07/28/2009 - 19:02

Stingray4
You are correct. This is a service we provide as a custom dealer to all our clients (taken care of with a laptop and a toslink digital audio output of a CD/DVD at the installation site). Blu-Ray players have been a breeze to update, let's hope the TV will be the same. Although the process is relatively simple and probably could be done by most users, Integra is cautious since it could render the unit useless if done incorrectly. It would be nice if we could just connect to the ethernet jack and hit update.

Chavdar (not verified) -- Fri, 08/14/2009 - 19:27

Thanks John.
 
I confirm that your workaround solution works correctly!
Please post here a final resolution or details about what the exact issue is if possible. Much appreciated!!!!

stingray4 -- Mon, 08/24/2009 - 18:26

John,
Can you (or someone) please verify that the firmware for the 9.9 can be updated via an optical digital cable and DVD/CD player as I have read in various threads that you have to use the RS232 port with an RS232/USB cable. I can not get any information out of Integra or Onkyo tech support related to the firmware or upgrades (they seem to want to keep it a secret). They even told me that the customer cannot check the firmware version (it is also not mentioned in the 9.9 manual or on the Integra website). However, to check the current firmware version on the 9.9, all you have to do is turn on the unit and push the "display" and "standby" buttons on the front panel (it will not work on the remote). John, since you are an Integra dealer can Integra dealers officially do the firmware upgrades as Integra told me I would have to send my 9.9 to the factory service center in Colorado or to them in NJ? The local dealers in my area that I have talked to have never done the firmware upgrades and don't have the latest firmware.

 

Phil C. (not verified) -- Tue, 07/28/2009 - 00:22

 Thanks. I haven't looked at this website for a few months. As for your advice, I'll have to give this a try. I've got nothing to lose. My DHC 9.9 has been sitting in a corner doing nothing, since I removed it from my system, after a few hours of ill-fated operation back in early June.

Phil C. (not verified) -- Tue, 07/28/2009 - 17:14

    Dear John, 
Thanks to your advice, my $2000 DHC 9.9 has changed from being a paperweight to being a useable piece of equipment. Nowhere in the instruction book does it explain the procedure to turn off "Deep Color". There is a procedure to enable or disable "xv"(the units are shipped with it "disabled") but this is apparently not the same thing as the "deep color" enable/disable procedure that you describe.
There's only one other gremlin that I am still encountering:While the audio from my DVD player(being played through the DHC 9.9 via HDMI) is sent out to the power amplifier, only video(no sound) is sent to my television through HDMI. There must be some way(on the DHC 9.9) to select whether or not to send audio over the HDMI to the T.V.
In the next few days, I'll finally set up my system with the DHC 9.9

John N. (not verified) -- Tue, 07/28/2009 - 18:46

Phil C.
Glad to hear it.
Yes, this is not in the manual.  Actually there are quite a few other "hidden codes" available that dealers have access to (tease) that are quite useful.  I might be able to post some of these in a public forum but I would need to check with Integra first.
There is a setting in the processor for the audio function that you describe.  Look on page 126 of your manual under HDMI "Audio TV Out" for a description. 

stingray4 -- Tue, 07/28/2009 - 19:00

Don't you want the audio from the 9.9 going to your amp/speakers and the video only going to your TV monitior? I am not sure how you send the HDMI audio signal from your DVD player to both the amp and monitior other than with an HDMI cable from your 9.9 to your monitior. I suspect you could also use the coax cable from  the DVD player to the 9.9 in a different input then an HDMI cable from the 9.9 to your TV. But there must be a setting somewhere in the 9.9 that will do what you want. I have a projector so the audio always goes to my amp and not to the projector/monitior.
 
Lee W.

 

Phil C. (not verified) -- Tue, 07/28/2009 - 20:34

 Under most circumstances, I would want the DHC 9.9's audio to only go to my power amp, but perhaps sometime if I wake up in the middle of the night(and don't want to disturb other family members), there might be a circumstance where I would only want the puny,low-fi,low volume audio from the T.V. itself.

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