Bel Canto "No Risk Purchase Plan"
wshields -- Thu, 01/11/2007 - 17:59
Just wanted to let anyone interested in purchasing Bel Canto gear about the False advertising of their "no Risk" Purchase plan.
I was interested in their Dac3 as an upgrade to the Dac2 I currently own. I purchased it directly through their website to audition in my system as there are no dealers close to my home. After about 8 days I decided to send it back under their no risk plan. Well I didn't hear from them for about a week after UPS tracking said they had received the return so I emailed them. Someone from shipping called me to tell me that they don't have complete credit card numbers when an Item is purchased online so I need to give them my cc number for the refund. (I wonder why they waited for me to contact them before they decided to let me know this?) Anyway, I was informed that I would be charged a 5% restocking fee. (nothing was wrong with the unit when I sent it back) I informed their shipping person that I thought a "no risk Purchase plan" wouldn't require a 5% restocking fee. He had no reply other than to say I would have to talk to Matt(i assume their direct sales rep) about that issue. I emailed Matt over a week ago asking for some info or the contact info of their CEO to discuss this with. I have not received any reply.
While looking through the forums here I just now came across this posting and thought I'd convey my apologies to Mr. "wshields" for the miscommunication and to reach out to those who are interested in Bel Canto's excellent products to contact me personally with whatever questions or concerns they may have."
My contact info:
P.J. Zornosa
National Sales Manager
Bel Canto Design
Direct Contact : 610.853.9171
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