As we toured the facility, we came upon the loudspeaker assembly area and once again saw evidence of Rega’s hands-on care in assembly and commitment to high quality materials. In accompanying photos, we show images of a typical Rega crossover network, which not only shows the beefy inductors and other high quality circuit components used, but also shows the exceptionally high-quality signal wires used—even though this is an area when many manufacturers might be tempted to “cut corners.” Roy Gandy also showed us an eight-layer driver voice coil much more robust than typical driver voice coils we have seen used in comparably price competing speakers. Throughout our tour, it became obvious that Rega consistently pays attention to small construction details even in areas customers might not know about. With apologies to film director Spike Lee, a certain “Do the Right Thing” mentality plainly permeates the entire Rega operation.
Finally, we had a chance to visit Rega’s incoming inspection area and to see some of the exhaustive check-and-verify steps used to qualify incoming parts. This is not mere checking, but an active part of the design, development and production engineering process; during the inspection for platter main bearing assemblies for RP3 turntables for example, we learned that through a process of ongoing improvement, already very good bearing specifications had been upgraded further still (making good things better is very much part of the Rega ethos).
Roy Gandy pointed out that not all circuit board assemblies are completed in-house, but Rega not only specifies but also supplies both bare printed circuit boards and the individual components to be installed on those boards. Thus, Rega ships pre-qualified parts kits to its chosen British assembly houses, secure in the knowledge that the right parts, and more importantly known-good parts, will be used in every single circuit board.
A tour through the Rega customer service workbench also proved illuminating in that the bench was practically empty and the backlog of products awaiting repair was impressively small. Granted, part of this is down to a network of worldwide distributors who have good repair facilities of their own. But, that virtually empty repair bench also served as a silent testimonial to the fact that Rega products are extremely well built, sturdy, and reliable. Moreover, Gandy and his repair technicians asserted that the company has the ability, should the need ever arise, to repair virtually any Rega product built since the company’s inception.